Profile Summary
QA & Technical Training Executive with 10+ years of progressive experience architecting, implementing, and optimizing multi-layered QA infrastructures within complex, mission-critical IT environments. Brings deep hands-on expertise in front-end engineering (HTML5, CSS3, JavaScript ES6+, React, Bootstrap, SCSS), test automation (Selenium, Cypress, Jest), API testing (Postman), version control (Git), and cloud-integrated CI/CD pipelines, alongside strong capabilities in network security design, infrastructure hardening, and process automation. Highly adept at aligning technical execution with strategic objectives while embedding industry best practices such as DevSecOps, TDD (Test-Driven Development), and compliance with ISO/IEC 25010 for software product quality and ISO/IEC 15408 (Common Criteria) for security assurance. Proven track record of integrating Learning Management Systems (LMS), advanced knowledge transfer frameworks, and performance analytics to foster a culture of continuous improvement, defect reduction, and operational resilience.
Work Experience
Quality Assurance & Training Manager
December 2024 - PresentNiafam Informatics Services Corporation, Tehran, Iran
- QA & Technical Training Executive with extensive experience designing, deploying, and optimizing multi-layered QA and testing infrastructures for large-scale, mission-critical IT ecosystems.
- Renowned for delivering enterprise-grade QA frameworks, building scalable technical training ecosystems, and leading the implementation of high-availability e-government portals and enterprise platforms serving diverse stakeholders.
- Extensive hands-on expertise in front-end engineering using HTML5, CSS3, SCSS, JavaScript (ES6+), TypeScript, React, Bootstrap, Figma, and advanced prototyping tools.
- Proven experience in test automation pipelines leveraging Selenium, Cypress, Jest, Mocha, API testing and automation with Postman, Newman, and load/performance testing using JMeter.
- Strong command of version control systems (Git, GitLab), Agile management tools (Jira, Azure DevOps), and CI/CD orchestration via Jenkins, GitHub Actions, or GitLab CI/CD.
- Solid background in network security design and infrastructure hardening, including Windows Server Administration, Microsoft IIS, Firewall & IDS/IPS configuration, and vulnerability management aligned with ISO/IEC 25010 and ISO/IEC 15408 (Common Criteria) standards.
- Skilled at integrating Learning Management Systems (Moodle, SCORM-compliant platforms) with advanced reporting and analytics modules.
- Track record of embedding DevSecOps pipelines, TDD, and process automation to reduce defect rates, ensure regulatory compliance, and build future-proof operational resilience.
Key Achievements:
- Designed and deployed AI-powered CMS extensions by embedding OpenAI APIs and multi-model LLM integrations into the existing .NET source code, providing advanced auto-generation tools for pages, forms, and news articles.
- Engineered intelligent user traffic management algorithms that dynamically optimize system resources and enhance load balancing.
- Implemented AI-driven security layers for real-time anomaly detection and threat mitigation.
- Enabled seamless collaboration between the core CMS modules and external AI microservices using RESTful APIs and secure authentication protocols.
- Conducted training sessions for development and QA teams to adopt AI-integrated workflows and best practices in secure LLM deployment.
Technical Training Manager
December 2023 - December 2024Niafam Informatics Services Corporation, Tehran, Iran
- IT Technical Training Manager with extensive experience in designing, developing, and delivering high-impact technical training programs tailored for diverse, multidisciplinary IT teams.
- Demonstrated success in elevating team performance, closing technical skill gaps, and aligning training initiatives directly with organizational KPIs and strategic goals.
- Advanced proficiency in instructional design, deployment and customization of Learning Management Systems (LMS), and leveraging blended learning models, SCORM-compliant modules, and interactive knowledge assessments to drive measurable, continuous improvement.
Key Activities & Strategic Contributions:
- Delivered and facilitated specialized training for the Sarbaz Fanavar (Tech-Soldier) process, commissioned by the Presidential Office, optimizing onboarding workflows for technical staff.
- Designed and executed training modules for student account settlement processes at Tehran University of Medical Sciences, improving accuracy and efficiency.
- Provided comprehensive system process implementation training for stakeholders at the Ministry of Interior, ensuring adherence to new digital transformation standards.
- Led process re-engineering workshops and optimization sessions for SEP, integrating best practices for operational excellence.
- Conducted supervisor selection training programs for Iran University of Medical Sciences, aligning HR and process frameworks.
- Delivered content management system (CMS) training for the Supreme Audit Organization, improving content workflows and governance.
- Organized website performance and SEO optimization training for the Islamic Consultative Assembly (Parliament), enhancing digital presence and accessibility.
- Delivered content management and SEO best practices training for the Attorney General's Office, driving secure, optimized content strategies.
- Conducted SEO and CMS training workshops for the National Iranian Copper Industries Company, boosting digital marketing and search visibility.
- Facilitated SEO and content governance training for the National Petrochemical Company, aligning digital assets with industry standards and compliance requirements.
- And multiple other national-level training initiatives, covering knowledge transfer, LMS integration, and technical capacity building across public sector entities.
Front-End Developer
March 2022 - December 2023Niafam Informatics Services Corporation, Tehran, Iran
- Detail-oriented and solutions-focused Front-End Developer with strong expertise in designing, building, and optimizing responsive, user-centric web interfaces for large-scale governmental portals, public sector digital services, and high-traffic enterprise applications.
- Extensive hands-on experience with modern front-end frameworks, data-driven SEO, and performance monitoring, ensuring scalable, maintainable, and secure web solutions aligned with national standards.
- Proficient in a wide range of tools and technologies including HTML5, CSS3, SCSS, JavaScript (ES6+), TypeScript, React, Bootstrap, JQuery CSS, and headless CMS integrations.
- Highly skilled in UI/UX prototyping using Figma and Adobe XD, plus web accessibility (WCAG), cross-browser testing with BrowserStack, and version control via Git/GitLab.
- Experienced in analyzing web performance and user behavior using Google Search Console, Google Analytics, and GTmetrix, applying insights to drive continuous optimization and measurable SEO improvements.
Key Highlights:
- Delivered pixel-perfect front-end solutions for multiple large-scale government portals, ensuring accessibility, SEO best practices, and performance KPIs.
- Implemented complex UI/UX flows with tools like Figma, Adobe XD, and frameworks like Bootstrap, Tailwind CSS, tailored for high-volume public sector platforms.
- Monitored and optimized performance through Lighthouse audits, GTmetrix reports, and Google Search Console data, enhancing Core Web Vitals and page speed.
- Conducted in-depth user behavior analysis with Google Analytics, translating insights into actionable design and development improvements.
- Proven track record of collaborating with DevOps teams, integrating front-end layers with secure RESTful services, and deploying updates via CI/CD pipelines (GitLab, GitHub Actions).
- Committed to WCAG 2.1 accessibility, responsive design principles, and delivering secure, reliable, and maintainable codebases.
Product Specialist
December 2018 - February 2022Superwide Techniques, Tehran, Iran
- Product Specialist with a proven ability to analyze product performance data, capture user feedback, and translate insights into actionable improvements for quality, usability, and customer satisfaction.
- Skilled in designing and implementing cross-functional training programs, leading rigorous product QA cycles, and building data-driven reporting systems to monitor product KPIs and ensure continuous improvement.
Key Responsibilities:
- Analyzed product performance and user engagement using tools suchs as Google Analytics, Hotjar, and in-app feedback systems to identify enhancement opportunities and optimize user experience.
- Collaborated with cross-functional teams - including development, QA, and training - to design and deliver staff onboarding and upskilling programs, aligning team capabilities with evolving product roadmaps.
- Led end-to-end product testing cycles, executing functional, regression, and usability tests to ensure compliance with quality standards and stakeholder requirements.
- Designed, deployed, and maintained real-time reporting dashboards (e.g., with Power BI, Tableau, or custom SQL reports) to track key quality metrics and drive data-informed decision-making.
- Provided ongoing support, coaching, and best-practice guidelines to team members in product.
Network Expert
October 2013 - May 2017Kharazmi Development of Information Technology, Tehran, Iran
- Network Expert with strong expertise in designing, implementing, and maintaining secure and efficient network infrastructures, ensuring high availability, data integrity, and optimal performance.
- Extensive hands-on experience in both active (Layer 2/3 devices, switches, routers, firewalls) and passive (cabling, racks, physical infrastructure) network layers.
- Proven ability to deliver comprehensive staff training, troubleshoot complex network issues, and drive continuous improvements in system stability and user satisfaction.
Key Responsibilities:
- Developed and enforced network security protocols - including firewall configurations, VLAN setups, and access control policies - to safeguard data integrity and meet compliance standards.
- Designed and maintained both active and passive network components, covering structured cabling, patch panels, and physical infrastructure alongside switch and router configuration and maintenance.
- Conducted in-depth training sessions for technical and non-technical staff on best practices for network operations, usage policies, and basic troubleshooting.
- Collaborated with cross-functional teams to identify, diagnose, and resolve network issues, ensuring minimal downtime and maximum productivity.
- Monitored and analyzed network performance metrics using tools like SolarWinds, Wireshark, or custom SNMP monitoring, implementing optimizations to enhance system throughput and reliability.
- Led user experience improvement initiatives, translating technical enhancements into tangible benefits for end-users and boosting overall customer satisfaction with network services.
IT Manager
March 2014 - January 2020Choob Tarh Novin Co, Tehran, Iran
- IT professional with experience supporting manufacturing environments operating at high speed.
- Proven track record of aligning technology initiatives with operational goals to maximize productivity, streamline workflows, and improve business performance.
- Implemented cybersecurity frameworks to protect data and ensure compliance with standards.
- Led cross-functional projects using Agile and Lean methodologies to deliver scalable solutions on schedule and within budget.
- Strong leadership and communication skills with hands-on approach to problem-solving and process improvement.
- Skilled in Microsoft Azure, VMware, Cisco Networking, SQL Server, Power BI, Power Automate.
Call Center Expert
August 2013 - February 2014Hiweb Holding, Tehran, Iran
- Managed customer inquiries, ensuring timely and accurate responses.
- Trained new staff on best practices and company policies.
- Analyzed call metrics to identify areas for improvement.
- Developed training materials to enhance service quality.
- Collaborated with management to implement quality assurance protocols.
Education
Master of Computer Networking
Islamic Azad University, North Tehran Branch, Tehran, Iran
Bachelor of Software Engineering
Islamic Azad University, Central Tehran Branch, Tehran, Iran
Associate in Electronic
Islamic Azad University, North Tehran Branch, Tehran, Iran